https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-in-Barcelona-as-my-daughter-says-it-will-not/m-p/1390536#M41938 <P>Mobile phone not working in Barcelona Spain what could be the problem ?</P> Sun, 26 May 2024 21:24:07 GMT vanessalee 2024-05-26T21:24:07Z https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-in-Barcelona-as-my-daughter-says-it-will-not/m-p/1390536#M41938 <P>Mobile phone not working in Barcelona Spain what could be the problem ?</P> Sun, 26 May 2024 21:24:07 GMT https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-in-Barcelona-as-my-daughter-says-it-will-not/m-p/1390536#M41938 vanessalee 2024-05-26T21:24:07Z https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-in-Barcelona-as-my-daughter-says-it-will-not/m-p/1390541#M41939 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4401380">@vanessalee</a>&nbsp;:&nbsp;Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?<BR /><BR />If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. <BR /><BR />Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.</P> Sun, 26 May 2024 21:41:24 GMT https://community.ee.co.uk/t5/Mobile-Services/Phone-not-working-in-Barcelona-as-my-daughter-says-it-will-not/m-p/1390541#M41939 XRaySpeX 2024-05-26T21:41:24Z