topic Re: Cant set my voice setting up in Mobile Services

Cant set my voice setting up

chrissy9000 — Fri, 24 May 2024 02:19:23 GMT

Re: Cant set my voice setting up

Leanne_T — Fri, 24 May 2024 06:47:09 GMT

Hi @chrissy9000

Welcome to the community.

Could you let us know what voice setting you would like set up? Is this your voicemail?

Leanne 🙂

Re: Cant set my voice setting up

chrissy9000 — Fri, 24 May 2024 08:04:26 GMT

My phone number but my voice mails setting going to my old number please
can u look in to it asap

Re: Cant set my voice setting up

Leanne_T — Fri, 24 May 2024 08:05:37 GMT

Hi @chrissy9000

Sorry we have no account access on the community to check the number and account.

Have you transferred your number from another network?

If so, when did the number transfer?

Leanne.

Re: Cant set my voice setting up

chrissy9000 — Fri, 24 May 2024 08:11:34 GMT

********** my old number

[mod edit: removed personal details from the community forum]

Re: Cant set my voice setting up

Leanne_T — Fri, 24 May 2024 08:23:57 GMT

Hi @chrissy9000

We have removed your personal details as we have no account access, if you would like to speak to one of our mobile guides please call us on 150 from an EE phone, or 07953 966 150 from any other phone.

If you have transferred your number from another network, when was the transfer completed?

Leanne.