https://community.ee.co.uk/t5/Mobile-Services/Re-Cannot-call-from-my-mobile-whilst-in-america/m-p/1389320#M41863 <P>The thread you'd added to was from 2022 so contained outdated advice - better to start a new thread explaining your issues, it's been done for you here.</P> <P>Making or receiving calls abroad requires a connection to a foreign network - does your phone show a connection to any US networks? Did you receive a welcome text message when you first arrived? Your ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.<BR /><BR />On PAYG, this is auto-enabled once your phone is used in the UK first.<BR />On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?<BR /><BR />If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.</P> Wed, 22 May 2024 22:01:03 GMT bristolian 2024-05-22T22:01:03Z https://community.ee.co.uk/t5/Mobile-Services/Re-Cannot-call-from-my-mobile-whilst-in-america/m-p/1389316#M41862 <P>my phone will not call or receive calls&nbsp;</P> Wed, 22 May 2024 21:44:55 GMT https://community.ee.co.uk/t5/Mobile-Services/Re-Cannot-call-from-my-mobile-whilst-in-america/m-p/1389316#M41862 Roballen78 2024-05-22T21:44:55Z https://community.ee.co.uk/t5/Mobile-Services/Re-Cannot-call-from-my-mobile-whilst-in-america/m-p/1389320#M41863 <P>The thread you'd added to was from 2022 so contained outdated advice - better to start a new thread explaining your issues, it's been done for you here.</P> <P>Making or receiving calls abroad requires a connection to a foreign network - does your phone show a connection to any US networks? Did you receive a welcome text message when you first arrived? Your ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.<BR /><BR />On PAYG, this is auto-enabled once your phone is used in the UK first.<BR />On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?<BR /><BR />If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.</P> Wed, 22 May 2024 22:01:03 GMT https://community.ee.co.uk/t5/Mobile-Services/Re-Cannot-call-from-my-mobile-whilst-in-america/m-p/1389320#M41863 bristolian 2024-05-22T22:01:03Z