topic Re: Blocking 0843 numbers in Mobile Services

Blocking 0843 numbers

Harriet37 — Wed, 10 Jan 2024 10:08:10 GMT

This is a perennial problem for many people receiving increasing numbers of unsolicited 0843 calls.

These 0843 numbers can be blocked individually but organised scammers have hundred of these numbers so just call again using a different 0843 number.

Why does EE not allow the prefix 0843 to be blocked?

Surely it is not that much of a technical conundrum?

Re: Blocking 0843 numbers

Leanne_T — Wed, 10 Jan 2024 13:33:39 GMT

Hi @Harriet37

I am sorry to hear you are receiving nuisance calls.

We are unable to block a certain prefix from calling you, have you signed up to the Telephone Preference Service?

Please see Avoid unwanted texts or calls for some helpful tips on these types of calls.

Leanne.

Re: Blocking 0843 numbers

Harriet37 — Wed, 10 Jan 2024 14:05:55 GMT

I am on TPS which is useless!

If you do not allow block prefix 0843 numbers why not?

It is not impossible to do - it is an organisational choice. Is there an organisation reason for not allowing this?

We put people in space yet blocking scam prefix numbers seems to beyond the bounds of modern technology …. Or organisation choice? Why?

Thanks

Re: Blocking 0843 numbers

bristolian — Wed, 10 Jan 2024 14:25:32 GMT

Blocking entire number ranges at core-network level is not an organisational issue, it's a technical one. Though it does have some non-technical implications.

Re: Blocking 0843 numbers

Carolyn-P — Thu, 11 Jan 2024 14:41:58 GMT

Am totally with you on this Harriet, I have been getting these for a couple of years. At last count I have over 80+ 0843 numbers blocked in my phone. Ofcom useless, TPS useless, EE don't/won't do anything about this.

Re: Blocking 0843 numbers

DMF500 — Tue, 27 Feb 2024 20:48:50 GMT

At least O2 are trying to work with Ofcom to stop these companies profiteering from these scam calls. It’s a shame EE don’t have the same support for their customers. Maybe we should move to O2?

Re: Blocking 0843 numbers

bristolian — Tue, 27 Feb 2024 22:43:30 GMT

@DMF500 wrote:

At least O2 are trying to work with Ofcom to stop these companies profiteering from these scam calls.

I presume you're referring to some recent PR around spam calls & texts. If so, O2 are using the same technology that EE have already utilised for some time.

Re: Blocking 0843 numbers

Harriet37 — Wed, 27 Mar 2024 17:12:38 GMT

Utter nonsense - you could block or allow customers to choose to block 0843 numbers but EE decides not to. It is an organisational choice.
meanwhile customers are placed with scam calls.

Re: Blocking 0843 numbers

Harriet37 — Wed, 27 Mar 2024 17:13:40 GMT

Don’t care whether it’s an organisational or technical issue. EE needs to sort it out as customers are played by 0843 scam numbers on a long basis and has been known problem for years.

Re: Blocking 0843 numbers

Harriet37 — Wed, 27 Mar 2024 17:14:16 GMT

If you read my original post, she will see that I already mentioned telephone preference service which I’ve signed up to and is absolutely useless. It does not stop scam.

Re: Blocking 0843 numbers

Chris_B — Wed, 27 Mar 2024 17:36:03 GMT

@Harriet37 Never get spam calls and I do mean never. Just to point out 0843 numbers are not always used for a spam/scam calls. So you want EE to block legitimate numbers also. Where do I start with the legality of that.

Re: Blocking 0843 numbers

Harriet37 — Wed, 27 Mar 2024 17:47:47 GMT

I do not want EE to block 0843 numbers. I want EE TO GIVE CUSTOMERS THE CHOICE TO DO THIS IF THEY CHOOSE.

Re: Blocking 0843 numbers

Chris_B — Fri, 29 Mar 2024 12:00:30 GMT

@Harriet37 EE can’t block someone from calling you regardless of the number they use or give you that option.
You do however have an option on your device to block unknown callers from calling you. Only callers in your phone book will be able to call you.

Re: Blocking 0843 numbers

Harriet37 — Fri, 29 Mar 2024 12:29:49 GMT

Yes I am aware of that but a universal ban on unknown numbers means if the hospital or doctor or someone who is not in my address book calls that will also be blocked. I have had a dozen calls this week from 0843 numbers and all scams. Searched numbers on website ‘who called me’ and all negative reviewed.

Telephone companies and organisations know this goes on. TPS registration does not help. We get people into space but stopping 0843 scams seem beyond these companies! It’s a choice.

Re: Blocking 0843 numbers

Leanne_T — Fri, 29 Mar 2024 16:17:40 GMT

Hi @Harriet37

Our Online Security: Avoid and Prevent Scams, Help page has ways to report any scam calls, so these can be looked into.

Leanne.

Re: Blocking 0843 numbers

John519 — Tue, 09 Apr 2024 15:03:37 GMT

And then we'll do absolutely nothing to block these numbers because EE in reality do not care about customers and are probably making money from these scam calls.

Re: Blocking 0843 numbers

Joburgtaxi — Mon, 20 May 2024 17:38:49 GMT

It should obviously be the user’s choice to enable blocking or not. Also as an organisation choosing to use one of these 0843 numbers you should be aware that the public probably won’t want to receive calls from them and that’s the choice that they make.

Talking about legality I strongly question the ethics and legality of most of the organisations who are using these numbers to scam and harass unsuspecting people and I truly believe that users should have full control of exactly what kind of numbers they choose to receive calls from and those that they don’t.

Re: Blocking 0843 numbers

Joburgtaxi — Mon, 20 May 2024 17:43:03 GMT

Yet they can block you from dialing international numbers if the choose to, they can block you from calling premium numbers if they wish. It seems to me that if there is a financial impact on EE they can block whatever they like however if the financial impact is on the user then all of a sudden it’s not technically possible !! Where are you getting your information from about the technical abilities of the system ?

Re: Blocking 0843 numbers

Chris_B — Mon, 20 May 2024 17:43:57 GMT

@Joburgtaxi So if you don’t know the number you don’t answer it and then you look up the number online.

Re: Blocking 0843 numbers

bristolian — Mon, 20 May 2024 17:44:19 GMT

Blocking outgoing calls to particular destinations is technically different from blocking incoming calls from specified number ranges.