topic Re: Re: Can't make calls after transferring my previous mobile number in Mobile Services

Re: Can't make calls after transferring my previous mobile number

KiaraR23 — Sun, 19 May 2024 12:56:15 GMT

Hi could somebody help me work out how I can’t make or revive calls after transferring my old number from giffgaff to ee. But I can go online , use my WhatsApp and messages thanks.

Re: Re: Can't make calls after transferring my previous mobile number

KiaraR23 — Sun, 19 May 2024 12:57:18 GMT

It’s just cuttin off yes I have turned phone off and left it then switched it back on but still nothing

Re: Re: Can't make calls after transferring my previous mobile number

KiaraR23 — Sun, 19 May 2024 12:58:32 GMT

Yes I have restarted my phone

Re: Re: Can't make calls after transferring my previous mobile number

bristolian — Sun, 19 May 2024 14:01:35 GMT

When, specifically, did you port your number in? Have you received text confirmation of port-in completion?

WhatsApp is an internet-based app, all this proves is that your phone has a working internet connection - are you using mobile data to do this, or connected to WiFi?

What happens when you try making a call? Does the call dial, and if so - what number is presented to the recipient? Same question for text messages. If you send a text message to your ported-in number, what happens - does the message send? Do you receive it?