topic Re: Re: You have dialled an incorrect number - but it is correct! in Mobile Services

Re: You have dialled an incorrect number - but it is correct!

GillyJudd — Tue, 14 Nov 2023 09:52:41 GMT

We are also having this problem, from EE it states invalid number but from a vodafone mobile we can dial the number without issue.

Re: Re: You have dialled an incorrect number - but it is correct!

bristolian — Tue, 14 Nov 2023 10:43:09 GMT

@GillyJudd wrote:

We are also having this problem

In which case you should follow the same advice posted in this thread already.

Re: Re: You have dialled an incorrect number - but it is correct!

Leanne_T — Tue, 14 Nov 2023 11:12:43 GMT

Hi @GillyJudd

Do you have an EE SIM?

Leanne.

Re: Re: You have dialled an incorrect number - but it is correct!

GillyJudd — Tue, 14 Nov 2023 16:34:59 GMT

yes i have an EE SIM

Re: Re: You have dialled an incorrect number - but it is correct!

Katie_B — Tue, 14 Nov 2023 17:23:48 GMT

Hi @GillyJudd.

Have you recently ported a number to EE?

Katie

Re: Re: You have dialled an incorrect number - but it is correct!

GillyJudd — Wed, 15 Nov 2023 09:46:43 GMT

Hi leanne

yes we have an EE sim.

Re: Re: You have dialled an incorrect number - but it is correct!

Leanne_T — Wed, 15 Nov 2023 10:00:52 GMT

Hi @GillyJudd

Thanks for coming back to me.

Do callers receive this message when they call your number or is this message heard when you call a specific number?

Leanne 🙂

Re: Re: You have dialled an incorrect number - but it is correct!

GillyJudd — Wed, 15 Nov 2023 10:09:37 GMT

Hi Leanne,

we do not beleive that the recipients are receiving the call, this happens on a couple of numbers that we dial. one of the numbers is 01202 6883991 this is the number for Bournemouth Hospital it works from a Vodafine Sim but says number is invalid from my EE SIM.

Re: Re: You have dialled an incorrect number - but it is correct!

Leanne_T — Wed, 15 Nov 2023 10:38:10 GMT

Thanks @GillyJudd

Do you have these numbers saved in your phone?

Can you call the numbers from any other EE phone?

Leanne 🙂

Re: Re: You have dialled an incorrect number - but it is correct!

Mustrum — Wed, 15 Nov 2023 10:42:57 GMT

@GillyJudd that number does not look right, it has one too many digits.

Phone numbers for the BCP hospitals changed a while back, this article may help you.

Reminder: our phone numbers have changed

Telephone numbers for dialling Poole, the Royal Bournemouth and Christchurch hospitals have changed.

Our new numbers begin with the prefix 0300 019. Calls from the hospital to you also begin with our new prefix.

Switchboard numbers remain the same:

Royal Bournemouth Hospital: 01202 303626
Poole Hospital: 01202 665511
Christchurch Hospital: 01202 486361

If you don't have the new number to hand for the person or department you are trying

https://www.uhd.nhs.uk/news/latest-news-list/134-2021/837-reminder-our-phone-numbers-have-changed

Re: Re: You have dialled an incorrect number - but it is correct!

GillyJudd — Wed, 15 Nov 2023 11:22:22 GMT

Leanne,

we do not have any other EE phones to try from. The number is not stored in the phone. Are you able to try the number?

Nigel

Re: Re: You have dialled an incorrect number - but it is correct!

bristolian — Wed, 15 Nov 2023 11:34:05 GMT

I concur that 01202 6883991 has one too many digits, and I can't connect to it from an EE mobile.

If you are connecting to it from another network, I suspect the final digit may be getting dropped and you may be dialling 01202 688399 instead.