topic Re: Roaming Italy Stopped Working in Mobile Services

Roaming Italy Stopped Working

Manchesterr — Thu, 16 May 2024 17:43:58 GMT

Been away for the last two weeks, without roaming issues. None of our phones will work today without WiFi.

is there an issue?

I’ve tried manually selecting network providers, restarting phones and toggling airplane mode. None of which resolve the issue.

shows as having a 5G connection too.

help please.

Re: Roaming Italy Stopped Working

Chris_B — Thu, 16 May 2024 17:47:32 GMT

@Manchesterr Are you still out of the UK ? Are you on contract or PAYG ?

Re: Roaming Italy Stopped Working

Manchesterr — Thu, 16 May 2024 17:50:23 GMT

Yes Chris, still in Italy.
im on a sim only contract, with 4 accounts.
all have worked fine so far, and stopped this morning.
there’s plenty of data available too.

Re: Roaming Italy Stopped Working

Christopher_G — Fri, 17 May 2024 06:31:43 GMT

Hi @Manchesterr

It's strange that all four have stopped working. Are you aware of other users who are able to use their roaming where you are? Is it just data that isn't working? Are you able to call 150?
Chris

Re: Roaming Italy Stopped Working

Manchesterr — Fri, 17 May 2024 08:18:14 GMT

Resolved it, by changing the spend cap.

although we’ve not exceeded it, by doing this has done something to make it work again.

strange.

Re: Roaming Italy Stopped Working

Christopher_G — Fri, 17 May 2024 08:20:40 GMT

Ah, that is strange, @Manchesterr

Glad it worked though, enjoy the rest of your trip. 🙂

Chris