topic Re: Re: EE roaming in turkey in Mobile Services

Re: EE roaming in turkey

LucyS1 — Thu, 16 May 2024 03:06:19 GMT

Hi I’m in turkey at moment as my EE doesn’t working at all, no service or can’t even contact to anyone

Re: Re: EE roaming in turkey

Katie_B — Thu, 16 May 2024 06:14:59 GMT

Hi @LucyS1.

Thanks for coming to the EE community.

Did you activate roaming before leaving the UK?

When you arrived in Turkey did you receive a welcome text?

Speak soon,

Katie

Re: Re: EE roaming in turkey

bristolian — Thu, 16 May 2024 07:24:37 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.