topic Not receiving Txt messages whilst in Kenya🇰🇪 in Mobile Services

Not receiving Txt messages whilst in Kenya🇰🇪

Abygacenia — Thu, 16 May 2024 05:13:39 GMT

Please help, I am in Kenya and not receiving txt messages which I can normally if I need to verify certain UK accounts. Please help me solve this as I have been trying since arrival last week.

Re: Not receiving Txt messages whilst in Kenya🇰🇪

Leanne_T — Thu, 16 May 2024 06:59:08 GMT

Hi @Abygacenia

Thanks for coming to the community.

Can you receive calls and send texts?

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: Not receiving Txt messages whilst in Kenya🇰🇪

bristolian — Thu, 16 May 2024 07:06:49 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.