topic Re: Only SOS available in the USA in Mobile Services

Only SOS available in the USA

_Finn — Wed, 15 May 2024 03:32:02 GMT

I am currently in the USA - UK customer. I have Roam Abroad and World Talk & Text.

All has worked well for the first few days but today, switching airplane mode off, I have not been able to get a signal - only SOS. If I manually select a network - A T & T for example, I get a 4G signal for a minute and then it drops.

All help would be gratefully appreciated.

Re: Only SOS available in the USA

Katie_B — Wed, 15 May 2024 06:38:07 GMT

Hello @_Finn.

Welcome back to the EE Community 🙂

Are you with anyone else who is experiencing this?

Do you have a spend cap on your EE account?

Speak soon,

Katie

Re: Only SOS available in the USA

bristolian — Wed, 15 May 2024 07:17:56 GMT

Are the symptoms identical across all available local networks?

Re: Only SOS available in the USA

_Finn — Wed, 15 May 2024 08:03:51 GMT

Hello,

I don’t have a spend cap. No one else has an issue connecting. The odd thing is that it was OK until my latest flight when I switched off airplane mode.

Re: Only SOS available in the USA

_Finn — Wed, 15 May 2024 08:06:19 GMT

Yes. If I switch to A T & T for example, it looks like it will work then just switches to SOS

Re: Only SOS available in the USA

Christopher_G — Wed, 15 May 2024 09:32:04 GMT

Hi @_Finn

What kind of phone are you using? Have you tried changing the network mode, to see if it makes any difference?

Chris

Re: Only SOS available in the USA

_Finn — Wed, 15 May 2024 10:24:10 GMT

Hi all

Thanks for the responses. This was eventually resolved by the support team. I do not know what the problem was - it was escalated to the next level of support. All good now,

Re: Only SOS available in the USA

Christopher_G — Wed, 15 May 2024 10:27:36 GMT

That's brilliant, thanks for letting us know, @_Finn

Enjoy the rest of your trip. 🙂

Chris