topic Abroad in Mobile Services

Abroad

Thomasclarke89 — Mon, 13 May 2024 16:54:25 GMT

I’m currently in turkey , it won’t allow me to txt 150 for roaming and I have no service

only when I connect to wifi

please help

Re: Abroad

XRaySpeX — Mon, 13 May 2024 17:03:33 GMT

@Thomasclarke89 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Abroad

Thomasclarke89 — Mon, 13 May 2024 17:08:20 GMT

Normally it just transfer over when I go away . Im on contract . I will try customer services if I can ring them ok wifi

Re: Abroad

bristolian — Mon, 13 May 2024 19:30:34 GMT

@Thomasclarke89 wrote:

Normally it just transfer over when I go away

If you have previously used your phone abroad, then one of two things is likely happening here.

1: You have EU-only roaming enabled, and you are now outside the EU.

2: There is a problem with the specific local network you're connected to currently - manually selecting an alternative often resolves.