topic Lost my phone, reported it, have been sent a new SIM. The new SIM doesn't work. in Mobile Services https://community.ee.co.uk/t5/Mobile-Services/Lost-my-phone-reported-it-have-been-sent-a-new-SIM-The-new-SIM/m-p/1385271#M41496 <P>Says 'No Service'.</P><P>Helpfully all of the avenues to get customer support in this area seem to be by phone, which is obviously more complex when you have lost your phone or your phone doesn't work&nbsp;<span class="lia-unicode-emoji" title=":face_with_tears_of_joy:">😂</span></P> Fri, 10 May 2024 05:43:04 GMT esten 2024-05-10T05:43:04Z Lost my phone, reported it, have been sent a new SIM. The new SIM doesn't work. https://community.ee.co.uk/t5/Mobile-Services/Lost-my-phone-reported-it-have-been-sent-a-new-SIM-The-new-SIM/m-p/1385271#M41496 <P>Says 'No Service'.</P><P>Helpfully all of the avenues to get customer support in this area seem to be by phone, which is obviously more complex when you have lost your phone or your phone doesn't work&nbsp;<span class="lia-unicode-emoji" title=":face_with_tears_of_joy:">😂</span></P> Fri, 10 May 2024 05:43:04 GMT https://community.ee.co.uk/t5/Mobile-Services/Lost-my-phone-reported-it-have-been-sent-a-new-SIM-The-new-SIM/m-p/1385271#M41496 esten 2024-05-10T05:43:04Z Re: Lost my phone, reported it, have been sent a new SIM. The new SIM doesn't work. https://community.ee.co.uk/t5/Mobile-Services/Lost-my-phone-reported-it-have-been-sent-a-new-SIM-The-new-SIM/m-p/1385274#M41497 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4382362">@esten</a>&nbsp;</P> <P>Welcome to the community.</P> <P>Yes, it sounds like you may need to speak with our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> from another phone, or pop into your nearest EE Store to register the SIM and remove all restrictions.<BR />Chris</P> Fri, 10 May 2024 06:40:27 GMT https://community.ee.co.uk/t5/Mobile-Services/Lost-my-phone-reported-it-have-been-sent-a-new-SIM-The-new-SIM/m-p/1385274#M41497 Christopher_G 2024-05-10T06:40:27Z Re: Lost my phone, reported it, have been sent a new SIM. The new SIM doesn't work. https://community.ee.co.uk/t5/Mobile-Services/Lost-my-phone-reported-it-have-been-sent-a-new-SIM-The-new-SIM/m-p/1385299#M41499 <P>You can always contact EE CS from any working phone - it doesn't need to be yours, or an EE mobile.</P> Fri, 10 May 2024 07:33:05 GMT https://community.ee.co.uk/t5/Mobile-Services/Lost-my-phone-reported-it-have-been-sent-a-new-SIM-The-new-SIM/m-p/1385299#M41499 bristolian 2024-05-10T07:33:05Z