topic Re: EE and tampnet in Mobile Services

EE and tampnet

Angus39 — Tue, 07 May 2024 11:57:59 GMT

Currently working offshore North Sea in UK sector , and trying to use the Tampnet network . No data or texts will come through? Is there a setting that needs to be changed? I have roaming switched on , using Iphone 12. The phone shows full signal bar and 4g but no data in or out . Tampnet say that EE is a roaming partner

Re: EE and tampnet

bristolian — Tue, 07 May 2024 12:25:30 GMT

Can you make & receive calls?

Re: EE and tampnet

Angus39 — Tue, 07 May 2024 12:34:05 GMT

no, cant make or receive calls either

Re: EE and tampnet

XRaySpeX — Tue, 07 May 2024 13:34:56 GMT

@Angus39 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: EE and tampnet

Angus39 — Tue, 07 May 2024 14:31:45 GMT

I am on contract with EE . yes the phone sends/receives as normal before I went offshore. I called with my office phone EE customer services as you mentioned , and my phone is already enabled for roaming abroad.

Ive rebooted the phone , removed the sim car and put back in. i have selected the network manually and the phone shows the full signal status of Tampnet and the 4g logo. but nothing coming through

Re: EE and tampnet

bristolian — Tue, 07 May 2024 14:50:47 GMT

Sometimes there can be unusual exceptions, but the vast majority of the time, a roaming network connection indicates the facility is active.

Has your phone worked on this roaming operator previously?

Re: EE and tampnet

XRaySpeX — Tue, 07 May 2024 15:15:13 GMT

As a matter of interest what country/state does Tampnet count as?

Re: EE and tampnet

Angus39 — Tue, 07 May 2024 15:30:54 GMT

yes it worked before , and received a welcome text on first connection. this was last year though.

Re: EE and tampnet

Angus39 — Tue, 07 May 2024 15:37:42 GMT

Not exactly sure , they have a fibre optic connected from UK and also from Norway. I am still technically in UK.

Re: EE and tampnet

XRaySpeX — Tue, 07 May 2024 15:44:11 GMT

If you're technically still in UK, you won't be roaming. But I doubt it!

Re: EE and tampnet

bristolian — Tue, 07 May 2024 15:58:40 GMT

@Angus39 wrote:

yes it worked before , and received a welcome text on first connection. this was last year though.

Once roaming is enabled, then unless you specifically request it cancelled, it remains active. The welcome text message can only arrive by virtue of being connected to a mobile network - thus roaming is proven.

That can only leave a local/roaming network issue, or interworking between Tampnet & EE.

As for the question of which country you're in, all mobile networks globally use an MCC/MNC (Mobile country code/Mobile Network Code) to uniquely identify themselves. A quick Google suggests Tampnet use a variety, which would be consistent with operating across multiple regions. Only if they use a 234-MCC could they be classed as UK-based.

Re: EE and tampnet

Angus39 — Wed, 08 May 2024 05:54:41 GMT

Any suggestion for a solution?

Re: EE and tampnet

bristolian — Wed, 08 May 2024 07:21:23 GMT

Being offshore I appreciate troubleshooting is limited - do other users on the same network have any issues? I presume Tampnet have a monopoly on coverage there, but if not - try selecting alternative MNOs in your phone's manual network search mode.

Contacting EE CS to have an investigation raised, is your ultimate next course - You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.