topic Re: Mobile data not working in Germany! ? in Mobile Services

Mobile data not working in Germany! ?

Wilki — Tue, 07 May 2024 13:20:41 GMT

Hi there, I am in Germany and tried to use google maps earlier and to my surprise and extreme inconvenience found the mobile data DID NOT WORK. I am paying for 100GB data per month including European roaming and find this inexplicable. Can you pls help troubleshoot the issue? I rarely use it when in Europe but today i did want to use and needed it to work and it did not work. Big fail, unacceptable and probably a breach of contract, too. Can someone advise? Thanks v much. Trevor

Re: Mobile data not working in Germany! ?

XRaySpeX — Tue, 07 May 2024 13:24:28 GMT

@Wilki : Can you make calls & texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Mobile data not working in Germany! ?

Wilki — Tue, 07 May 2024 14:03:51 GMT

Thanks for replying. I have a contract (though am currently out of contract) which includes 100 GB data inc Europe. I was using it in UK before, but did not activate / text "roaming" - it normally does this automatically (at least in the past) when in a EU country. How do i activate roaming whilst here (in Germany)? Thanks again for the response.

Re: Mobile data not working in Germany! ?

bristolian — Tue, 07 May 2024 14:20:58 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

You mention having used your phone in the EU previously, when did you last receive a welcome text message in a foreign country? This is a good indication of having a local network connection.

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: Mobile data not working in Germany! ?

XRaySpeX — Tue, 07 May 2024 15:11:13 GMT

As I previously suggested you may call CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.