topic Re: Not Reciving OTP on my sim in Mobile Services

Not Reciving OTP on my sim

zeetekltd — Mon, 06 May 2024 17:46:15 GMT

Hi buddies, I hope you are well, I am using my sim since september 2023, in forign country, I charged it in september 2023, till now I was reciving otp, but now it is stopped, is there any solutions., thanks

Re: Not Reciving OTP on my sim

XRaySpeX — Mon, 06 May 2024 17:54:27 GMT

@zeetekltd : Are you on contract or PAYG?

Can it do anything other than receiving OTPs? Can it make calls & texts? Can it receive texts other than OTPs?

Re: Not Reciving OTP on my sim

zeetekltd — Tue, 07 May 2024 00:57:59 GMT

it was able to receive only otp and nothing, and now it also not receiving otp, what is the solution? please guide, thanks

Re: Not Reciving OTP on my sim

James_B — Tue, 07 May 2024 08:22:20 GMT

When did you last top up the SIM or use it for a chargeable service, @zeetekltd?

I suspect your account could be in hibernation.

Please see What is pay as you go and flex hibernation, and how do I stop it? - The EE Community for more information.

James