topic Re: Calling from europe in Mobile Services

Calling from europe

bigringtommo — Sat, 04 May 2024 00:55:36 GMT

Hello my samsung galaxy s22 wont let me make calls from spain,i have a roaming add on and can send texts and surf the net etc,but cannot make calls,i get a recorded message saying call not allowed speak to your network supplier.can anybody highlight what i need to do,this problem didnt happen with my s19 ! I go majorca in 3 weeks and could do with having a phone that calls

Thank you

Nigel

Re: Calling from europe

Northerner — Sat, 04 May 2024 04:12:55 GMT

Hi @bigringtommo

Are you calling Spanish numbers or back to the UK. Are you adding the international code to your numbers.

Are you on EE PAYG or pay monthly contract.

Thanks

Re: Calling from europe

bigringtommo — Sat, 04 May 2024 07:47:46 GMT

Hello northerner i am trying to ring the uk from spain,i am disabled and need to keep people informed of my health whilst abroad, i am pay monthly and i am dialing the number correctly,i can dial the same number on my wifes phone and it works no problem,i have a roaming add on valid for spain .

Re: Calling from europe

bristolian — Sat, 04 May 2024 08:20:14 GMT

can send texts and surf the net etc,but cannot make calls,i get a recorded message saying call not allowed speak to your network supplier

Does this recorded message seem to be originated from the Spanish network? And what is the exact wording of the message?

Are the symptoms identical across multiple Spanish networks, if you manually connect to each & every available network in turn?

I suspect this is a local network issue if you can send texts but not make calls.

Re: Calling from europe

bigringtommo — Sat, 04 May 2024 09:08:22 GMT

Hello bristolian ive tried orange and movistar networks and when i make a call i get the same recorded message saying call not allowed contact your operator.i dont think ive sent the roaming text before i travel,ee still bill me per day for eu roaming,it just seems strange that i can text and surf but not call,this time im gonna try texting roaming to 150 the evening before i set of and see what that does,ive even thought about getting a local payg sim and putting it in the sim 2 slot on my phone

Thanks for reply

Nigel

Re: Calling from europe

Christopher_G — Sat, 04 May 2024 09:10:30 GMT

Hi @bigringtommo

Could you check to make sure that there aren't any international call bars on your Samsung phone please?

Chris

Re: Calling from europe

bigringtommo — Sat, 04 May 2024 09:40:22 GMT

Just checked and no calls are barred christopher_g

Re: Calling from europe

Christopher_G — Sat, 04 May 2024 12:10:56 GMT

Thanks for checking, @bigringtommo

Are you able to give our Mobile Care team a call from your wife's phone? They have access to your account and will be able to check everything from our side.
Chris

Re: Calling from europe

bristolian — Sat, 04 May 2024 12:28:59 GMT

If you can send texts, use mobile data and receive a pre-call announcement, it follows that you have a mobile network connection.

Roaming is therefore setup, and the issue lies elsewhere. The described symptoms are consistent with an international call bar.

Re: Calling from europe

bigringtommo — Sat, 04 May 2024 12:31:50 GMT

Hello christopher_g i am in england at home ,we go majorca on the 26th, so do you want me to ring from my wifes phone ?

Re: Calling from europe

bigringtommo — Sat, 04 May 2024 12:34:30 GMT

Hiya bristolian, i have checked the call barring section of the samsung and nothing is highlighted i have attached a screenshot of the screen

Re: Calling from europe

Christopher_G — Sat, 04 May 2024 12:34:46 GMT

Sorry, I misunderstood, @bigringtommo. I thought you were away now, then going to Majorca in three weeks too.

You can phone from your phone, if you're able to call 150. The team will check over everything so that you're ready to go.

Chris

Re: Calling from europe

bigringtommo — Sat, 04 May 2024 13:01:51 GMT

Thanks christoper_g,im trying to sort this early to save me a headache in a couple of weeks will ring 150 now

Thanks

Nigel

Re: Calling from europe

Christopher_G — Sat, 04 May 2024 13:03:46 GMT

Hope you get sorted and have a lovely holiday, @bigringtommo 🙂

Chris

Re: Calling from europe

bigringtommo — Sat, 04 May 2024 13:07:39 GMT

Christopher_g ive just tried the 150 number and the automated system is just sending me round in circles and not letting me talk to anybody,just sending me useless texts,very poor ai

Re: Calling from europe

Christopher_G — Sat, 04 May 2024 14:57:46 GMT

Have you tried following the options for technical support, @bigringtommo?

Chris