topic Re: Roaming in USA in Mobile Services

Roaming in USA

barrykilduff — Fri, 03 May 2024 21:03:20 GMT

I'm in Orlando on holiday. We've paid for roaming as an add on. This is on my daughter's iphone 12. Roaming is switched on. However her phone will not connect to a network. Any ideas?

Re: Roaming in USA

XRaySpeX — Fri, 03 May 2024 22:18:11 GMT

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Roaming in USA

bristolian — Fri, 03 May 2024 22:32:27 GMT

@barrykilduff wrote:

Roaming is switched on.

To add, where specifically is roaming switched on? The only place it is selectable is on your SIM within EE CS.

You may be getting confused with "data roaming" as a menu option on your phone, which enables mobile data usage whilst already roaming.

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.