topic Re: Unable to make or receive calls new sim in Mobile Services

Unable to make or receive calls new sim

Sam523 — Fri, 03 May 2024 11:56:58 GMT

Hi, I recently moved to EE.

I inserted my new sim a few days ago, my number has transferred over. I have signal and my phone is not showing any problems but I am unable to make or receive any calls. If I try to make a call there are just three beeps and that is it. Which also means I’m unable to contact EE to speak on the phone. Can anyone help thank you

Re: Unable to make or receive calls new sim

Leanne_T — Fri, 03 May 2024 14:26:25 GMT

Hi @Sam523

Thanks for coming to the community.

When did your number transfer?

Can you send and receive texts?

Leanne.

Re: Unable to make or receive calls new sim

bristolian — Fri, 03 May 2024 14:30:53 GMT

Have you been able to make & receive calls since receiving your new SIM? Same question for "since porting in? I presume you have restarted your phone since porting in was complete? If not - that's the first step.

Can you send or receive text messages?

Re: Unable to make or receive calls new sim

Sam523 — Fri, 03 May 2024 14:57:56 GMT

I changed the sim on Wednesday and it transferred on Thursday(yesterday). I can send and receive texts.

sam

Re: Unable to make or receive calls new sim

Sam523 — Fri, 03 May 2024 14:59:16 GMT

I haven’t been able to make or receive calls since placing the new SIM card in. I have restarted my phone multiple times and it has made zero difference.

i can send and receive texts.

Re: Unable to make or receive calls new sim

bristolian — Fri, 03 May 2024 15:49:50 GMT

Your ability to send & receive texts proves a network connection. Triple-tones on outgoing calls could be an account-related issue, for which CS are best placed to check your SIM is correctly setup.

They are on 07953 966150 from any working phone, or +44 800 0798586 using a web-calling app such as Skype.

Re: Unable to make or receive calls new sim

Sam523 — Sun, 05 May 2024 06:06:16 GMT

Hi,

great I will give the Skype call ago and hopefully this will work, thank you