topic Signal and mobile data disappearing while abroad in Mobile Services

Signal and mobile data disappearing while abroad

Andreys1 — Thu, 02 May 2024 19:35:48 GMT

Currently in Latvia and I have roaming feel at home type contract since mines started way before the new changes. Anyway, since I landed, I have turned off my phone, turned it on, turned roaming on. But if I use my phone, every 30mins ish the signal completely disappears and so does the mobile data. And then after about 10 seconds it comes back. This keeps happening as I am using my phone. Also the mobile data stays at 3G. I am located in the city and last time I was here a week ago and everything was working fine.
I have turned off and on my phone, off and on the roaming and mobile data etc. but nothing has helped the problem

Re: Signal and mobile data disappearing while abroad

XRaySpeX — Thu, 02 May 2024 19:39:21 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Signal and mobile data disappearing while abroad

Chris_B — Thu, 02 May 2024 19:44:05 GMT

@Andreys1 If everything was fine a week ago and you’ve not changed anything then it sounds like a local network issue.

Re: Signal and mobile data disappearing while abroad

bristolian — Thu, 02 May 2024 19:56:18 GMT

@Andreys1 wrote:

I have turned off and on my phone, off and on the roaming and mobile data etc. but nothing has helped the problem

There's no menu option in your phone to enable roaming, it's an account setting that only CS have access to - I suspect you're confused with the "data roaming" option which just allows the use of mobile data whilst already roaming.

As already mentioned, if you have previously connected to foreign networks and not explicitly requested it removed, then it will still be active. If restarting your phone hasn't resolved, try manually selecting each local network in turn.