topic Re: No signal - roaming issue in Mobile Services

No signal - roaming issue

lkole — Thu, 02 May 2024 09:09:13 GMT

Hello,

I have no signal while abroad. I had setup the roaming before leaning the UK but now I am in Greece and there is no signal. I have no way to contact EE by phone..

Could you please help me?

Thanks

Re: No signal - roaming issue

Schockwave — Thu, 02 May 2024 10:54:17 GMT

Hello @lkole ,

Welcome to the community,

If on contract, did you activate roaming on your account? If not, you will need to do so by contacting EE, see my signature for ways of doing so.

If on pay as you go, it is automatically enabled, but you need to have credit on your account to do so.

Sometimes just rebooting your phone will solve the problem, and doing a manual search for a signal can solve the problem.

Re: No signal - roaming issue

bristolian — Thu, 02 May 2024 11:49:27 GMT

@lkole wrote:

I had setup the roaming before leaning the UK

How exactly did you do this? Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: No signal - roaming issue

lkole — Thu, 02 May 2024 12:05:54 GMT

Hello,

I am on contract and I had sent the ROAMING text before leaving the UK.

Do you know if there a way to check if something is misconfigured with roaming online? I have no way of calling at the moment.

Re: No signal - roaming issue

bristolian — Thu, 02 May 2024 12:24:43 GMT

Did you receive a confirmation text by response when you sent the ROAMING message?

There is no self-service facility with roaming enablement, things would be so much simpler if they were! You can try manually connecting to each local network in turn, but if all fail - this would tend to suggest an account-specific issue.

Your next step would be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: No signal - roaming issue

lkole — Thu, 02 May 2024 12:28:20 GMT

Yes I did receive a message this is why I thought everything should work. I tried to manually connect to a local network but with no luck. i will see if I can find a way to call one of these numbers.

Thanks

Re: No signal - roaming issue

Chris_B — Thu, 02 May 2024 13:08:19 GMT

@lkole Have you tried just restarting the device?