Phone won’t connect in Europe

FraserSpeechley — Mon, 29 Apr 2024 18:53:52 GMT

My phone has lost all connectivity while I’m in Europe. Lots of data allowance left

signal strong

can only connect via wifi

Re: Phone won’t connect in Europe

XRaySpeX — Mon, 29 Apr 2024 18:56:55 GMT

@FraserSpeechley : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

topic Phone won’t connect in Europe in Mobile Services

Phone won’t connect in Europe

Re: Phone won’t connect in Europe