topic Re: Making international calls from Uk in Mobile Services

Making international calls from Uk

Duncomb08 — Sun, 28 Apr 2024 08:05:01 GMT

I would like to dial a hotel in Madeira but my phone says it is unable to do this. How can I get this resolved?

Re: Making international calls from Uk

Northerner — Sun, 28 Apr 2024 08:37:50 GMT

Hi @Duncomb08

You need to add internationally calls:

https://ee.co.uk/mobile/international/pay-monthly-international-calls

Thanks

Re: Making international calls from Uk

bristolian — Sun, 28 Apr 2024 12:07:02 GMT

@Duncomb08 wrote:

I would like to dial a hotel in Madeira but my phone says it is unable to do this.

How exactly does your phone "says it is unable to do this"? Do you get an onscreen warning? Or an audible announcement?

What is the exact wording of any announcement?

The previous reply advises a billing add-on which would reduce the cost of international calls, but depending on the nature of the issue, it may not be the cause of your issue. The questions above will help ascertain this.

Re: Making international calls from Uk

XRaySpeX — Sun, 28 Apr 2024 12:44:51 GMT

International Calls packages are only a way to save money. You should still be able to make International calls individually either charged to your bill or from your credit.

@Duncomb08 : Are you on contract or PAYG? If PAYG, you need to have credit to make International calls. They are not included in your pack allowances.