topic Re: Help in Mobile Services

Help

ThinwhitPagoda — Sun, 28 Apr 2024 06:34:40 GMT

Hi. I’m currently in Bali, Indonesia and if I try to make a call I’m diverted to what seems like a local automated service which tells me my number has been blocked?

Re: Help

Chris_B — Sun, 28 Apr 2024 06:37:22 GMT

@ThinwhitPagoda Are you on contract or PAYG ? Have you tried restarting the device since you got there ?

Re: Help

XRaySpeX — Mon, 29 Apr 2024 10:56:11 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Help

bristolian — Mon, 29 Apr 2024 14:30:35 GMT

@ThinwhitPagoda wrote:

Hi. I’m currently in Bali, Indonesia and if I try to make a call I’m diverted to what seems like a local automated service which tells me my number has been blocked?

That you are getting a locally-originated message tells me you are connected to a local network, and thus roaming itself is not the issue here. Did you receive a welcome text message on first arrival abroad? That would confirm it - no network coverage means no texts, calls or mobile data.

On the assumption local network access is not the issue, your spend cap is the next thing to check - if this is triggered, then any activity that incurs charges (voice calls abroad ticks that box) would be prevented. Read up, including how to check - https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap