topic Data & Texts abroad in Europe in Mobile Services

Data & Texts abroad in Europe

CF110 — Sat, 27 Apr 2024 09:11:40 GMT

Hello everyone,

im currently away in an EU country and I have data roaming in the EU activated. I was able to text, and use data but now it’s not letting me even though it’s turned on and says “£2.15 a day data roaming in use”.

As it wasn’t working I even just purchased a £10/month package and it’s still not working. What’s going on?

Re: Data & Texts abroad in Europe

Mark-Loat — Sat, 27 Apr 2024 09:41:42 GMT

Hello @CF110 , it's @Mark-Loat here,

What I suggest is confirming what country you are staying in,

If that doesn't work with the issue, please let me know and I'll try my best to help you

Re: Data & Texts abroad in Europe

James_B — Sat, 27 Apr 2024 13:40:13 GMT

Do you have a spend cap on your account, @CF110?

James

Re: Data & Texts abroad in Europe

bristolian — Sat, 27 Apr 2024 20:02:21 GMT

In what way is your roaming service not working? Are you not able to get a local network connection? Or is it a problem with making calls, sending texts or using mobile data while a local network is shown as available?

What is the £10 add-on that you've got? If coverage is shown but you have problems using any function that would incur charges, then a spend cap is the first check to make.

If the symptoms are something else, then other advice applies.

Re: Data & Texts abroad in Europe

XRaySpeX — Sun, 28 Apr 2024 13:23:40 GMT

There is no such thing as "data roaming in the EU activated". I presume you mean you have enabled roaming in general by texting ROAMEU to 150.