topic Re: When you are in Australia with Roam Abroad Pass, are WhatsApp calls chargeable in Mobile Services

When you are in Australia with Roam Abroad Pass, are WhatsApp calls chargeable

chandram — Sat, 27 Apr 2024 13:19:51 GMT

Re: When you are in Australia with Roam Abroad Pass, are WhatsApp calls chargeable

XRaySpeX — Sat, 27 Apr 2024 13:21:08 GMT

WhatsApp just uses data from your allowances.

Re: When you are in Australia with Roam Abroad Pass, are WhatsApp calls chargeable

chandram — Sat, 27 Apr 2024 13:36:42 GMT

I have bought Roam Abroad Pass for £25 per month and been advised I could use I would as in home and my current data allowance will apply. However, an EE guide told me receiving a call is chargeable. I would also like to know if this also applies to WhatsApp calls. I hope as long as they are within my data allowance I shouldn’t be charged extra? Any guidance will be much appreciated thanks

Re: When you are in Australia with Roam Abroad Pass, are WhatsApp calls chargeable

bristolian — Sat, 27 Apr 2024 16:15:02 GMT

@chandram wrote:

However, an EE guide told me receiving a call is chargeable

You have been misadvised, receiving calls in Australia is included in your Roam Abroad pass - see https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/australia and select "yes" to Roam Abroad pass.

WhatsApp, Messenger & suchlike are internet-apps and all usage of them is charged accordingly. "Calls" made via these are not handled by your phone or mobile network as calls, but as data usage.

Re: When you are in Australia with Roam Abroad Pass, are WhatsApp calls chargeable

XRaySpeX — Sat, 27 Apr 2024 17:48:09 GMT

A WhatsApp call isn't a mobile call. It just comes out of your data. Your data when roaming is limited to 50 GB / month.

Also the EE agent was wrong. Receiving a mobile call is not chargeable.