topic Re: Re: Romania roming in Mobile Services

Re: Romania roming

Ramnarayan — Mon, 22 Apr 2024 15:56:16 GMT

Hello Sir, my name is Ramnarayan and this is my mobile number ********* and my date of birth.*********** I am currently in America and my roaming has not been activated, so please tell me, how to activate because everything is activated in my phone, but the service has not started yet.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Re: Romania roming

Christopher_G — Mon, 22 Apr 2024 16:12:03 GMT

Hi @Ramnarayan

Welcome to the community

Is your SIM on pay as you go, or pay monthly contract?

Chris

Re: Re: Romania roming

XRaySpeX — Mon, 22 Apr 2024 16:43:17 GMT

@Ramnarayan : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Re: Romania roming

Ramnarayan — Mon, 22 Apr 2024 19:09:05 GMT

Currently I am in America and I am not roaming here. Whereas in the plan I had taken, everything is free. Please tell me about roaming. How do I open this my mobile ***********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Re: Romania roming

bristolian — Mon, 22 Apr 2024 19:02:34 GMT

You've posted your mobile number on a public internet forum, that's an open invitation for spammers to start contacting you. You'd be wise to edit that out ASAP, unless the site admins beat you to it.

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: Re: Romania roming

Ramnarayan — Mon, 23 Sep 2024 15:41:44 GMT

I had activated it when I came to America from London. But roaming worked here for only two days and later it stopped working. So please tell me what is the problem? My number ********

Mod edit: [please don't post personal information on the community].

Re: Re: Romania roming

Katie_B — Mon, 23 Sep 2024 15:41:11 GMT

Hi @Ramnarayan.

Thanks for coming here.

Please could you confirm if you have tried manually connecting to another available network?

Katie

Re: Re: Romania roming

bristolian — Mon, 23 Sep 2024 15:42:58 GMT

It's better to keep all your replies in the same place by using the "reply" function rather than add to other people's threads with extra questions. You've also posted your mobile number in your latest reply - that's now on the open internet, an invitation for spammers to start contacting you. Please edit that out ASAP unless the site admins beat you to it.

If you were able to connect to foreign networks initially, did you try manually selecting an alternative local network?