TfL WiFi "EE WiFi-Auto" on the London Underground stopped working (Android)

mg999666 — Mon, 22 Apr 2024 12:24:33 GMT

Firstly, yes, I've seen this page and followed the instructions: https://ee.co.uk/help/mobile/manage-use/using-phone-features/wifi-on-the-london-underground. I've tried forgetting and re-creating the WiFi network in my phone WiFi settings.

I used to be able to connect to the WiFi on the tube, now whenever I connect, it shows as "connected without internet" (and indeed, although I have a WiFi connection, I cannot access any sites on the internet.)

This has been happening for over a month, and happens at every station.

It used to work on the same device (Galaxy S9+).

I did recently sign a new contract with EE, and it might have stopped working at around that time, or that might be a coincidence.

Probably I need to call 150 and get some assistance, but that will probably take all day, so thought I'd see if anyone else had this problem and found a solution.

Re: TfL WiFi "EE WiFi-Auto" on the London Underground stopped working (Android)

Christopher_G — Mon, 22 Apr 2024 14:32:20 GMT

Hi @mg999666

Welcome to the community.

If you think it could be related to those account changes, it's probably best to speak to our team on 150 so they can check it all from our side. There's also a 'live chat' service for pay monthly customers on the 'help' section of the EE App.
Chris

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TfL WiFi "EE WiFi-Auto" on the London Underground stopped working (Android)

Re: TfL WiFi "EE WiFi-Auto" on the London Underground stopped working (Android)