topic Re: Anywhere Roaming pass in Mobile Services

Anywhere Roaming pass

MaddieBolton — Fri, 19 Apr 2024 22:55:44 GMT

Hi, I arranged for anywhere roaming to take place as of today which I was informed included USA and Canada however as I have entered the United States I have not been informed via text like I was informed that this has been activated.

how can I confirm this via WiFi as I am unable to call.

many thanks;

maddie

Re: Anywhere Roaming pass

XRaySpeX — Fri, 19 Apr 2024 23:24:10 GMT

@MaddieBolton : AS you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Anywhere Roaming pass

bristolian — Sat, 20 Apr 2024 09:25:10 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: Anywhere Roaming pass

MaddieBolton — Sat, 20 Apr 2024 09:37:34 GMT

Hi, thank you. Yes I activated the add on prior and whilst I was in the EU I received an automated text from EE stating the ‘Roam Anywhere’ pass was activated so I assumed this would be the case in the US also. Tried the on and off technique but no success; just received further texts of being charged £8.50 per day instead.

i’ll give them a call on them a call over WiFi.

Re: Anywhere Roaming pass

bristolian — Sat, 20 Apr 2024 09:42:43 GMT

@MaddieBolton wrote:

Hi, thank you. Yes I activated the add on prior and whilst I was in the EU I received an automated text from EE stating the ‘Roam Anywhere’ pass was activated

Billing add-ons exist to reduce the cost of roaming. You still need the permission to roam in the first place, which you don't seem to have provided for.