topic Re: Business Caller ID not working in Mobile Services

Business Caller ID not working

dinosaur5832 — Fri, 19 Apr 2024 13:30:06 GMT

Hi,

I received a text message to say that Business Caller ID is now active but it doesn’t appear to be working for me, calls that are in Hiya’s database don’t show a caller ID.
I have an iPhone 15 latest iOS version.

“Hi from EE. We've added our free Business Caller ID feature to your plan. This means if a business is listed with this service, you'll see their name when they call. This includes EE. Visit ee.co.uk/go/business-name-caller-id to find out more. Thanks.”

Re: Business Caller ID not working

Leanne_T — Fri, 19 Apr 2024 15:01:05 GMT

Hi @dinosaur5832

Thanks for coming here.

How long ago did you receive the message from EE?

Have you tried restarting your iPhone?

Leanne 🙂

Re: Business Caller ID not working

dinosaur5832 — Fri, 19 Apr 2024 15:29:06 GMT

Hi @Leanne_T 👋

I received the text message yesterday, I tried restarting my iPhone. I'm very excited for this feature, it's been a long requested missing feature for me hence the eagerness to try.

Cheers.

Re: Business Caller ID not working

Leanne_T — Fri, 19 Apr 2024 15:46:35 GMT

Hi @dinosaur5832

How many calls have you received since you received the text, and the caller ID did not show the business name?

Leanne.

Re: Business Caller ID not working

dinosaur5832 — Fri, 19 Apr 2024 16:30:14 GMT

3 in total, all well known businesses and they all show up if I search the Hiya app for them.

If I browse to Settings > Phone > Call Identification I believe I should see EE there but I don't.

Re: Business Caller ID not working

Leanne_T — Fri, 19 Apr 2024 16:56:15 GMT

Thanks @dinosaur5832

In this case, please give us a call on 150 and our tech guides will get this looked into in more detail for you 🙂

Leanne.