topic Re: SPENDCAP UNBAR in Mobile Services

SPENDCAP UNBAR

Jo-Anne — Thu, 02 Jul 2020 05:44:29 GMT

i have tried to enter a competition but told that i have a 3rd party bar when i have txt UNBAR or SPENDCAP to 150 it says i have no 3rd party bar?? but still wont let me enter a competition can anyone help me please? thanks

Re: SPENDCAP UNBAR

Chris_B — Thu, 02 Jul 2020 07:27:33 GMT

@Jo-Anne Login to your account and enable call abroad and premium rate numbers.

if you’re a pay-as-you-go customer he will need credit on your account to pay for these texts.

Re: SPENDCAP UNBAR

dingle120870 — Fri, 31 Jul 2020 19:21:58 GMT

Did you ever sort the problem because I'm having that trouble now

Re: SPENDCAP UNBAR

Leanne_T — Sat, 01 Aug 2020 08:07:38 GMT

Morning @dingle120870

Welcome to the community.

If you text SPEND CAP to 150, what reply do you get?

Thanks 🙂

Leanne.

Re: SPENDCAP UNBAR

Vulcan24v — Thu, 12 Nov 2020 09:45:00 GMT

I'm getting this now, when trying to use competition numbers I get a text that says...

"You are unable to use this service, you either have a 3rd party bar or have reached your spend cap. To remove the bar text UNBAR to 150 or text SPENDCAP to 150"

I have tried as it says to no avail. I looked at enabling call abroad etc but this was already enabled.

I have no idea what a "3rd party bar" is or how to find it.

Can you tell me what the solution to this would be? I could have won £100,000 if I had been able to enter the competitiion 🙂

Re: SPENDCAP UNBAR

Leanne_T — Thu, 12 Nov 2020 09:52:11 GMT

Morning @Vulcan24v

Thanks for coming to the community.

Can you log in to your My EE account and select the Controls tab on the Manage My Device page then Spend Caps, do you have a spend cap showing?

Thanks 🙂

Leanne.

Re: SPENDCAP UNBAR

Vulcan24v — Thu, 12 Nov 2020 09:54:08 GMT

I have done that and it says the spencap is " No cap"

Re: SPENDCAP UNBAR

Leanne_T — Thu, 12 Nov 2020 10:01:30 GMT

Hi @Vulcan24v

Thanks for checking this for me.

Within your my EE account, does your call abroad and premium rate bar show as ticked?

Leanne.

Re: SPENDCAP UNBAR

Vulcan24v — Thu, 12 Nov 2020 10:05:31 GMT

Thank you for your help but I appear to have figured it out.

My settings always used to open at my phone (I have two phones plus accessories on the account) but for some reason it has recently decide to open at the other phone. I did not realise that I was not looking at the settings for my phone.

There was a spendcap on the second phone but I honestly don't know why or how.

It is my partners phone and she did not attach a spend cap at any time so I am stumped at how it got capped.

Anyway both phones now will be uncapped I hope.

Thank you again

Re: SPENDCAP UNBAR

Leanne_T — Thu, 12 Nov 2020 10:24:01 GMT

Thanks for coming back and letting me know @Vulcan24v

If you need anything further, come back to the community anytime 🙂

Leanne.

Re: SPENDCAP UNBAR

Somm — Wed, 16 Jun 2021 08:36:06 GMT

I would like to unbar my account please

Re: SPENDCAP UNBAR

James_B — Wed, 16 Jun 2021 08:44:00 GMT

Hi @Somm,

Welcome to the EE Community. 🙂

Which bar do you need to remove from your account?

Thanks

James

Re: SPENDCAP UNBAR

Robertson666 — Thu, 15 Jul 2021 23:07:14 GMT

I'm having similar issue. I text to enter a competition. I get a message saying I can't until I send text to unbar my account from third party charges. I did that. Try to enter again, but get the same message saying I'm barred. Texted to unbar again - reply says I'm NOT barred. Try again and am told I AM barred. Turn phone off and restart as I read elsewhere that could be the problem. Nope - problem persists after trying to enter competition; and texting unbar again upon which I'm told I'm not barred but when enter again still told I'm barred. So basically I'm simultaneously being told I'm barred but when try to unbar I'm told I'm not.

I'm on EE contract.

Re: SPENDCAP UNBAR

Leanne_T — Fri, 16 Jul 2021 06:51:17 GMT

Hi @Robertson666

Thanks for coming to the community.

If you get in touch with our Mobile Care team, they will be able to get your account looked into and help you with the bar.

Let me know how you get on 🙂

Leanne.

Re: SPENDCAP UNBAR

Gem43 — Wed, 20 Oct 2021 09:57:41 GMT

I keep getting this message at 10.10am every single day but have not tried to use any services so don’t know why I keep getting this message!?!

Re: SPENDCAP UNBAR

Christopher_G — Wed, 20 Oct 2021 12:12:04 GMT

Hi @Gem43

There must be something that's triggering this message. I'd recommend speaking to our Mobile Care team so they can look into this for you.

Let us know what happens.

Chris

Re: SPENDCAP UNBAR

Jacxgregory — Thu, 23 Jun 2022 08:28:41 GMT

Mine had a CAP I was unaware of too. Is this a new thing EE do automatically?

Re: SPENDCAP UNBAR

Leanne_T — Thu, 23 Jun 2022 08:47:00 GMT

Hi there @Jacxgregory

Thanks for posting.

You can manage your spend cap in your My EE if you don't wish to have any restrictions.

Please see our How do I set up and manage Spend Cap?, for details 🙂

Leanne.

Re: SPENDCAP UNBAR

Gough90 — Thu, 23 Mar 2023 22:27:38 GMT

I have texted a number to donate money for charity and I kept getting this message

You are unable to use this service; you have a 3rd party bar. To remove the bar text UNBAR to 150

Will I have been charged for this? My current bill hasn't been produced yet.

Re: SPENDCAP UNBAR

XRaySpeX — Fri, 24 Mar 2023 00:28:15 GMT

@Gough90 : You are not charged for texting 150.