topic Re: Re: Calls going directly to answer machine in Mobile Services

Re: Calls going directly to answer machine

Lilleywoos100 — Thu, 18 Apr 2024 15:49:50 GMT

Hi - all my incoming calls have started going through directly to voicemail for some unknown reason: I am in a hurry and all of the information I have so far seen covers everything except this issue. With BT I was able to set voice mail to long ring, short ring or no ring incredibly easily via the voicemail menu under "calling options". Why cannot this be dine with EE, I wonder? Unless I am being incredibly thick and missing something, of course!

Plus it transpires that there is no way currently to speak with anyone, and the text help response service has come up three times this afternoon saying cannot help due to errors at EE's end.

Can anybody help please (and at the same time, maybe also advise if EE is viololating the Trade Descriptions Act by calling itself a "communications" company!?). Many thanks in advance!

Re: Re: Calls going directly to answer machine

bristolian — Thu, 18 Apr 2024 15:56:57 GMT

Are you able to make outgoing calls?

A common cause of incoming calls failing is a Do-Not-Disturb mode being inadvertently set, or specific callers being blocked.

Re: Re: Calls going directly to answer machine

Lilleywoos100 — Thu, 18 Apr 2024 15:57:41 GMT

Hi - all my incoming calls have today started going through directly to voicemail for some unknown reason, without my knowing, as notifications also seem to be delayed. Thus I am mising important messages. Is this a temorary fault, maybe being experienced by others, or have my setting changed without my knowledge? Any help gratefully received. With BT I was able to simply set voice mail to long ring, short ring or no ring incredibly easily via the voicemail menu under "calling options". Why cannot this be dine with EE, I wonder? Unless I am being incredibly thick and missing something, of course! (Cannot get to speak to anyone, incidentally, and the 150 help option is repeatedly coming back as "cannot help due to error")

Re: Re: Calls going directly to answer machine

Lilleywoos100 — Thu, 18 Apr 2024 15:58:45 GMT

Yes.- all other functions are working fine.

Thank for your help

Re: Re: Calls going directly to answer machine

bristolian — Thu, 18 Apr 2024 16:14:28 GMT

Your call divert settings can be checked via your phone's call settings menu. DND can normally be checked via the notifications menu.

Re: Re: Calls going directly to answer machine

XRaySpeX — Thu, 18 Apr 2024 16:59:17 GMT

@Lilleywoos100 : Is this for a landline or a mobile. It sounds more like landline 1571.

Re: Re: Calls going directly to answer machine

Lilleywoos100 — Fri, 19 Apr 2024 10:28:38 GMT

Hi - thanks. Unfortinately neither suggestion applies; outgoing calls are fine.

Re: Re: Calls going directly to answer machine

Lilleywoos100 — Fri, 19 Apr 2024 10:34:42 GMT

Sorry, but not sure I understand the above. Currently not possible to speak to amyone, or get assistance, on the number above which I had tried several times before coming onto this forum. Thanks for replying, however.

Re: Re: Calls going directly to answer machine

XRaySpeX — Fri, 19 Apr 2024 10:42:53 GMT

On what type of phone are calls going to voicemail? Is it a mobile phone or is it a landline?

Re: Re: Calls going directly to answer machine

Lilleywoos100 — Sat, 20 Apr 2024 18:58:34 GMT

Hi - thanks for replying. It is a mobile - hence my query in this section. Will be going onto the EE shop locally as seems to be the only way of getting any assistance, unless you have any ideas, in which case any help would be much appreciated. Thanks again.

Re: Re: Calls going directly to answer machine

bristolian — Sat, 20 Apr 2024 19:14:24 GMT

In no particular order, and some of these may vary depending on Android/Apple..

1: Toggle network mode form 4G/auto, to force 2G - your phone's network selection menu may not always allow this. Not recommended for anything other than testing, but does this make any difference?

2: Do incoming calls arrive when you are already on an outgoing call? This will test paging vs call-waiting.

3: Does the presence, or otherwise, of caller-ID on the incoming call make any difference? Test with a withheld number, unknown number & recognised number - to prove.

4: Intentionally block a contacts number, test call yourself, then unblock and test call. Any difference?

5: Repeat the principle of step 4 but with intentionally setting an unconditional "divert all calls". Any difference?

6: Test in a different location, the symptoms are not consistent with a radio coverage issue but if all else is still failing - prove this.