topic Re: Unable to get through to EE in Mobile Services

Unable to get through to EE

Mchale090 — Sun, 14 Apr 2024 09:06:20 GMT

Hi, I have not text roaming before I left england. I am unable to get through to EE what so ever, live chat will not appear, calls will not go through. I really need some help?

Re: Unable to get through to EE

Profile closed — Sun, 14 Apr 2024 10:00:22 GMT

Hello @Mchale090

You can call EE on Skype free using the number.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

Re: Unable to get through to EE

bristolian — Tue, 16 Apr 2024 08:05:23 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.