topic Re: I can't make call while I on roaming. in Mobile Services

I can't make call while I on roaming.

Thamor1 — Fri, 12 Apr 2024 14:11:57 GMT

Re: I can't make call while I on roaming.

bristolian — Fri, 12 Apr 2024 14:14:49 GMT

Re: I can't make call while I on roaming.

XRaySpeX — Fri, 12 Apr 2024 14:28:48 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: I can't make call while I on roaming.

Thamor1 — Fri, 12 Apr 2024 14:28:48 GMT

Yes.

Re: I can't make call while I on roaming.

XRaySpeX — Fri, 12 Apr 2024 14:30:01 GMT

1 'Yes'. many Qs!

Re: I can't make call while I on roaming.

bristolian — Fri, 12 Apr 2024 14:30:58 GMT

@Thamor1 wrote:

Yes.

Yes to what? This is a classic case of "you can't provide too much info" but can easily provide too little. Which question are you answering yes to? And what about the other questions?

Re: I can't make call while I on roaming.

Thamor1 — Fri, 12 Apr 2024 14:32:15 GMT

I still can't make a call when I on roaming.

Re: I can't make call while I on roaming.

Thamor1 — Fri, 12 Apr 2024 14:33:47 GMT

I am in Thailand. But can't make a call when I used roaming.

Re: I can't make call while I on roaming.

XRaySpeX — Fri, 12 Apr 2024 14:36:38 GMT

@Thamor1 : You've already stated that in your OP but you've not answered 1 of @bristolian 's Qs. What's the point of repeating yourself? If you want help you need to help us help you.

Re: I can't make call while I on roaming.

Thamor1 — Fri, 12 Apr 2024 14:38:23 GMT

Does your phone show mobile network coverage? Yes.

Have you been able to make calls abroad from this phone previously? Yes.

Can this phone send & receive texts? Only received.

Re: I can't make call while I on roaming.

bristolian — Fri, 12 Apr 2024 14:39:41 GMT

What happens when you try making a call?

Re: I can't make call while I on roaming.

XRaySpeX — Fri, 12 Apr 2024 14:41:39 GMT

Are you on contract or PAYG?

Re: I can't make call while I on roaming.

Thamor1 — Fri, 12 Apr 2024 14:41:52 GMT

It said my phone number was stop service.

Re: I can't make call while I on roaming.

Thamor1 — Fri, 12 Apr 2024 14:44:03 GMT

‎12-04-2024 03:41 PM

Are you on contract or PAYG? NO. I paid monthly.

Re: I can't make call while I on roaming.

bristolian — Fri, 12 Apr 2024 14:45:54 GMT

It would be useful to know the exact wording of any error message, and whether it was audible or on-screen - "stop service" is a little ambiguous. We can only advise based on the info you provide, and this is at best sketchy.

That said, and on the assumption that you're pay-monthly, your symptoms are consistent with a spend cap having been reached. Thus the remedy is to increase it. Details are at https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap

Re: I can't make call while I on roaming.

Thamor1 — Fri, 12 Apr 2024 14:47:20 GMT

Thanks.👍