topic Re: Unable to make any calls in Mobile Services

Unable to make any calls

kl37 — Fri, 12 Apr 2024 13:02:15 GMT

I am unable to make any calls and so I cannot contact ee. Really fed up

Re: Unable to make any calls

XRaySpeX — Fri, 12 Apr 2024 13:03:18 GMT

@kl37 : Where are you?

Re: Unable to make any calls

kl37 — Fri, 12 Apr 2024 13:17:48 GMT

GL5

Re: Unable to make any calls

Schockwave — Fri, 12 Apr 2024 13:19:04 GMT

@kl37 , it would be useful to give us more information so that we can help you, such as where you are, are you on contract or pay as you go?

Have you just joined EE, moved from another network?

Re: Unable to make any calls

kl37 — Fri, 12 Apr 2024 13:22:48 GMT

I have been with EE for years. Today the phone does make any calls or take
calls. WiFi is ok. I live in Stroud Gloucestershire

Re: Unable to make any calls

Schockwave — Fri, 12 Apr 2024 13:25:35 GMT

@kl37 , if you are having problems, then here is a link to see whether there is a problem where you are, which you can also register to receive updates and report as well:

https://ee.co.uk/help/mobile-coverage-checker

Re: Unable to make any calls

bristolian — Fri, 12 Apr 2024 13:28:25 GMT

If you have WiFi, you should be able to at least use WiFi-calling.

Otherwise mobile network coverage is required to make or receive calls - does your phone's screen show signal indicators?

Re: Unable to make any calls

kl37 — Fri, 12 Apr 2024 13:34:48 GMT

As far as I know there is no WiFi calling on my phone

Re: Unable to make any calls

Leanne_T — Fri, 12 Apr 2024 14:45:40 GMT

Hi @kl37

Did you try entering your postcode on the Coverage Checker and selecting 'Check service status'? This will show any known problems in the area, if nothing shows you can report this to our network team.

What phone are you using?

Leanne 🙂

Re: Unable to make any calls

kl37 — Fri, 12 Apr 2024 14:47:48 GMT

Yes thanks. There was a problem with my area . All back on now.

Re: Unable to make any calls

Leanne_T — Fri, 12 Apr 2024 14:54:13 GMT

Thanks for letting me know @kl37

Leanne 🙂

Re: Unable to make any calls

kl37 — Wed, 17 Apr 2024 12:06:45 GMT

I'm ok now. I had a notification that they are still working on it. Don't
know what is going on. Thanks