topic Re: EE Spend Cap Issue in Mobile Services

EE Spend Cap Issue

zoep15 — Wed, 10 Apr 2024 18:23:47 GMT

I am currently abroad in France and forgot to increase my spend cap before leaving the UK. Phone calls, mobile data and outbound texts have been disabled, and I am unable to contact EE on the 150 number. There doesn't appear to be a facility on My EE to lift the spend cap. When I go into the app settings, there is no button to access spending cap and same with the website, so to summarise, I have no way of contacting EE to reactivate my phone. Can anyone suggest anything else?

Re: EE Spend Cap Issue

XRaySpeX — Wed, 10 Apr 2024 18:41:35 GMT

@zoep15 : How do you know it's a Spend Cap issue behind mobile services not working abroad? Likewise how do you know they've been disabled?

Far more likely is that you didn't activate roaming on your EE a/c by texting ROAMING to 150 before you left UK.

If you didn't you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: EE Spend Cap Issue

bristolian — Wed, 10 Apr 2024 19:26:36 GMT

To add to the previous reply - please explain exactly what your symptoms are. A basic question would be whether your phone shows a connection to any French networks?

At a basic level, a mobile network connection is required to make or take calls, send or receive texts, or use mobile data. And that has nothing to do with any spend cap.

A thorough explanation of your symptoms will greatly assist correct diagnosis, and thus advice.

Re: EE Spend Cap Issue

Armar — Mon, 10 Jun 2024 14:37:38 GMT

Can I please increase my spend cap to £30 I am abroad

Re: EE Spend Cap Issue

Christopher_G — Mon, 10 Jun 2024 14:47:57 GMT

Hi @Armar

Welcome to the community.

If you change your spend cap, the change won't take effect until your next bill date. You can pause or remove the spend cap through your EE Online account. That change takes effect immediately.

Chris