topic Re: Add a device to a sim only contract? in Mobile Services

Add a device to a sim only contract?

d1tzl — Tue, 09 Apr 2024 18:09:45 GMT

I have a sim only contract but my phone is broken. I want to take out a plan for a device on the same plan, is this possible? If i go to just set up a device plan it automatically includes airtime, but then i will be paying for 2 sets of airtime

Re: Add a device to a sim only contract?

bristolian — Tue, 09 Apr 2024 18:17:53 GMT

A SIM-only contract, by its nature, does not include a phone.

You have two choices here: 1: Depending how long you've had your SIM-only and what you had previously, you can upgrade to a phone-based plan - this will then replace your SIM-only.

2: Purchase a new phone SIM-free from a retailer of your choice.

Re: Add a device to a sim only contract?

d1tzl — Tue, 09 Apr 2024 18:19:53 GMT

Hi,

I cant upgrade, it just says i cannot upgrade. Seems strange that I cant convert it to a device plan. After all i would be giving them more money!

Re: Add a device to a sim only contract?

bristolian — Tue, 09 Apr 2024 18:24:47 GMT

How long have you had your SIM-only for, and what did you have previously?

The eligibility rules are based around these two points - new SIM-only customers have a 6month lockout before being eligible. Existing customers moving from device-based plan to SIM-only plan can revert at any time.

If you don't fit the criteria, you will need to either take a second plan, or purchase a new phone SIM-free outright.

Re: Add a device to a sim only contract?

d1tzl — Tue, 09 Apr 2024 18:28:07 GMT

My device contract ran out with O2 in january, and I took out a sim only on EE. Now the phone is broken! Looks like i'll have to go to samsung direct and use their finance options, it would be completely pointless to take a second plan out.

Re: Add a device to a sim only contract?

XRaySpeX — Tue, 09 Apr 2024 18:46:07 GMT

EE do sell SIM-Free phones, i.e. w/out the airtime element - see View all SIM free phones