topic Re: How can I opt out of EE unsolicited text messages? in Mobile Services

How can I opt out of EE unsolicited text messages?

milonic — Tue, 09 Apr 2024 08:25:52 GMT

I keep getting messages about EE services like broadband and gaming etc.

I have opted out but they keep coming, usually when I'm right in the middle of doing something important that needs no interuptions.

How do I make it stop?

Leanne_T — Tue, 09 Apr 2024 10:44:02 GMT

Thanks for coming to the community.

To get your account looked into to check your marketing preferences, please call us on 150 and the team will be happy to help.

Thanks 🙂

Leanne.

XRaySpeX — Tue, 09 Apr 2024 11:54:37 GMT

Try texting STOP to 2040.

milonic — Tue, 09 Apr 2024 11:58:54 GMT

I've been doing that since last October, it just doesn't work.

When I text STOP to 2040 I get an immediate response from EE saying it will stop and to wait 30 days but the messages continue.

Leanne_T — Tue, 09 Apr 2024 12:10:42 GMT

Please give us a call on 150 and the team will get this looked into for you.

Leanne 🙂