topic Re: Re: Temporarily unavailable in Mobile Services

Re: Temporarily unavailable

Monte01 — Sat, 09 Mar 2024 11:03:41 GMT

Before I was doing payments through my EE account to some games in the playstore but now says that my method of payment as EE is unavailable and I have funds on it. How I can do purchases again?

Re: Re: Temporarily unavailable

Christopher_G — Sat, 09 Mar 2024 13:36:38 GMT

Hi @Monte01

Welcome to the community.

When was the last time you used this method? The maximum per purchase it £40 and the monthly limit is £240.

Chris

Re: Re: Temporarily unavailable

Monte01 — Tue, 09 Apr 2024 09:55:44 GMT

It was from 3 moths ago, and allowed to purchase but now I try and I can't. And yes, I know the maximum per purchase, it's £6 the purchase I'm trying to get.

Re: Re: Temporarily unavailable

Leanne_T — Tue, 09 Apr 2024 10:37:28 GMT

Hi @Monte01

Thanks for coming back to us.

If this has recently changed, please call us on 150 and our mobile guides will get this looked into for you.

Leanne 🙂