topic Re: Urgent Assistance Needed: sms Verification Code Retrieval in Mobile Services

Urgent Assistance Needed: sms Verification Code Retrieval

Epep01 — Mon, 08 Apr 2024 16:08:31 GMT

Hi EE Team,

I hope this message finds you well.

I'm facing a difficulty in receiving a text and really need your help. While I understand that enabling roaming would be the easiest solution, unfortunately, I didn't have the opportunity to opt-in for roaming while I was in the UK, and now I find myself already in South Korea.

The problem is, without roaming, I'm unable to contact customer support to enable roaming or to retrieve my bank verification code via SMS. This poses a significant issue as I urgently need my bank statement for an upcoming visa appointment next week.

Could you please advise me on the next steps or provide any alternative solutions to help me retrieve the sms verification code?

Your assistance in this matter would be greatly appreciated.

Kind regards,

Re: Urgent Assistance Needed: sms Verification Code Retrieval

XRaySpeX — Mon, 08 Apr 2024 16:13:29 GMT

You need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Urgent Assistance Needed: sms Verification Code Retrieval

bristolian — Mon, 08 Apr 2024 16:19:25 GMT

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.