topic Roaming in Mexico in Mobile Services

Roaming in Mexico

Jimbouk — Sun, 07 Apr 2024 11:49:10 GMT

Hi I arrived in Mexico yesterday and my s24 won't connect it states emergency calls only.

Before I came I went to the EE shop and add the roaming pass I got a text saying I can roam in Mexico, but it does not work.

I am having to use hotel wifi which is ok but zi won't recieve calls text etc.

Help please.

Re: Roaming in Mexico

Schockwave — Sun, 07 Apr 2024 12:05:49 GMT

Hello @Jimbouk ,

Welcome to the community,

If you are on contract with EE, did you make sure that roaming is activated on your account? Adding a roaming pass does not activate roaming.

If you did, have you done a manual search for other networks to see if you can get a signal?

If you did not activate roaming, then you would have to contact. EE to get this activated, see how in my signature below.

Pay as you go is automatically enabled, but you would need credit to roam.

Re: Roaming in Mexico

XRaySpeX — Sun, 07 Apr 2024 12:38:45 GMT

@Jimbouk : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi.

Re: Roaming in Mexico

bristolian — Sun, 07 Apr 2024 12:40:54 GMT

@Jimbouk wrote:

Before I came I went to the EE shop and add the roaming pass I got a text saying I can roam in Mexico, but it does not work.

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: Roaming in Mexico

Jimbouk — Sun, 07 Apr 2024 14:22:54 GMT

Hi Guys,

I contacted EE through X and they were really helpful and updated settings
over the chat function.
You need access to your emails to pass the security.
A guy called Ashley was fantastic