topic Re: Unable to hear person on calls in Mobile Services

Unable to hear person on calls

Jja123 — Wed, 03 Apr 2024 14:07:52 GMT

Good afternoon,

I wonder if anyone has any suggestions please. My father is having issues with not being able to hear the other person on calls. We thought it was a fault with the phone so that has been replaced (it's not a smart phone) that didn't solve the issue so we thought it was the SIM card so that has been replaced. However the problem is still persisting. It is on all calls, the person on the other end can hear my father but he cannot hear them.

Re: Unable to hear person on calls

bristolian — Wed, 03 Apr 2024 14:25:01 GMT

Is there any other function on the phone that you could test the speaker with?

Re: Unable to hear person on calls

Jja123 — Wed, 03 Apr 2024 15:04:36 GMT

I think he's tried that (they're 300 miles away so can't test myself) he also says there's not even a dialing tone when making calls (all exactly the same issues on both old and new phones). Also forgot to mention he's on pay as you go (not sure that makes a difference though).

Re: Unable to hear person on calls

James_B — Wed, 03 Apr 2024 17:36:25 GMT

Hi @Jja123,

Is the speaker volume turned up to its maximum setting?

Can callers be heard when the phone is in loudspeaker mode?

James

Re: Unable to hear person on calls

Jja123 — Wed, 03 Apr 2024 18:09:01 GMT

Hi James,

He says the volume is definitely turned up to full and it doesn't look like it has a loudspeaker.

Re: Unable to hear person on calls

Christopher_G — Thu, 04 Apr 2024 07:06:12 GMT

Which phone is it, @Jja123?

Chris

Re: Unable to hear person on calls

Jja123 — Thu, 04 Apr 2024 07:09:07 GMT

Hi Chris,

It's a Chakeyake 4G Flip Phone but I don't think it's anything to do with the phone as it was exactly the same with his old phone which was a different make and model.

Re: Unable to hear person on calls

Christopher_G — Thu, 04 Apr 2024 07:30:34 GMT

I can't find any support for that phone, @Jja123

Are you able to try your SIM in another phone to see if the calls work fully? Did you get a user manual with the phone to see if it includes loudspeaker support?

Chris

Re: Unable to hear person on calls

Jja123 — Thu, 04 Apr 2024 07:35:16 GMT

No I couldn't find anything online to help my father either (he's over 300 miles away). Unfortunately no other phone to try the SIM in (apart from his old one which does exactly the same) and he can't find anything in the instruction manual to say about a loudspeaker.

Re: Unable to hear person on calls

Christopher_G — Thu, 04 Apr 2024 07:36:16 GMT

Does he live near an EE Store, @Jja123? If he can pop in, they'd be able to look at his phone and do their best to help.

Chris

Re: Unable to hear person on calls

Jja123 — Thu, 04 Apr 2024 07:43:10 GMT

Unfortunately he's nowhere near an EE store and doesn't drive.

Re: Unable to hear person on calls

Christopher_G — Thu, 04 Apr 2024 13:10:20 GMT

I'm stumped as to what could be causing this, apart from a fault or a settings issue, @Jja123

Who was it that replaced the phone initially? Have you spoken to them?

Chris

Re: Unable to hear person on calls

Jja123 — Thu, 04 Apr 2024 17:01:32 GMT

Hi Chris,

I'm completely stumped as well. The phone was purchased brand new from Amazon however I really don't think it is the phone that's the issue as like I say it's exactly the same fault on both the old and new phones (different makes and models). I also forgot that he also had a different brand new phone from Amazon which also had the same fault (he sent that one back)

Re: Unable to hear person on calls

James_B — Fri, 05 Apr 2024 09:15:32 GMT

What does the coverage checker report for your father's location, @Jja123?

James

Re: Unable to hear person on calls

Jja123 — Fri, 05 Apr 2024 09:25:07 GMT

It shows excellent coverage indoors and outdoors

Re: Unable to hear person on calls

James_B — Fri, 05 Apr 2024 09:47:39 GMT

Are any problems reported if you select the 'check service status' option, @Jja123?

James