topic Help when abroad in Mobile Services

Help when abroad

MartinGM — Wed, 03 Apr 2024 12:42:26 GMT

This happens to me regularly, and is extremely annoying.
I visit Japan regularly and whenever I do I get locked out of EE - the reasons aren't always the same, but the result is.
This time my login was rejected because "your account has been compromised". I have managed to sort that out after several attempts.

Getting help in these circumstances is near impossible.

I couldn't use this forum, because it uses the same login.

Text help (to 150) doesn't seem to work from here.

I can't call because the phone charges from here are eye-watering.

What are my alternatives to contact EE for help ? Is there an online chat service I could use ?

Re: Help when abroad

XRaySpeX — Wed, 03 Apr 2024 12:46:15 GMT

@MartinGM : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Help when abroad

MartinGM — Wed, 03 Apr 2024 12:57:43 GMT

Thank you - do you think it will work with WhatsApp ?

Re: Help when abroad

Schockwave — Wed, 03 Apr 2024 13:20:59 GMT

@MartinGM , You can try, otherwise download Skype for free and use the free number @XRaySpeX has given you.

I also had to change my password before I could log-in the other day, you then get an email with a code you will need to enter to verify it is you.

Re: Help when abroad

MartinGM — Wed, 03 Apr 2024 13:30:43 GMT

Thanks.I did eventually manage to change my password - the first few attempts were rejected with no reason, just a very long error code.

Re: Help when abroad

Schockwave — Wed, 03 Apr 2024 13:33:47 GMT

@MartinGM , thank you for coming back and letting us know, glad you got it sorted, not sure why you got an error code. Enjoy Japan, never been there.

Re: Help when abroad

XRaySpeX — Wed, 03 Apr 2024 13:40:52 GMT

No, I don't!