topic Re: Can’t make or receive calls in Mobile Services

Re: Can’t make or receive calls

Elli921 — Mon, 01 Apr 2024 08:07:28 GMT

Hi there,

Since Friday I have not been able to ring anyone or no one can ring me. I have WiFi calls on and can ring people on WhatsApp

Re: Re: Can’t make or receive calls

Northerner — Mon, 01 Apr 2024 09:31:20 GMT

Hi @Elli921

Are you on EE PAYG or pay monthly contract.
Are you in the UK.
Have you tried restarting your device.

Have you checked your local network for issues:

https://ee.co.uk/help/mobile/fix-problem/ee-mobile-signal-problems

Thanks

Re: Re: Can’t make or receive calls

bristolian — Mon, 01 Apr 2024 09:42:06 GMT

WhatsApp is just an internet-app, all that proves is that your phone has a working internet connection. It therefore follows that WiFi-calls at least, should work. These don't use apps and you make or receive the call entirely as normal using your phone's dialler.

Does your phone show the on-screen WiFi-calling indicator?

Given it's been a few days since you had these symptoms, ensure you have restarted your phone and toggled flight mode.