topic Re: Cannot activate travel pass add on in Ghana in Mobile Services

Cannot activate travel pass add on in Ghana

Uz3 — Sun, 31 Mar 2024 15:07:53 GMT

Purchased travel data pass but I am unable to make calls from Ghana.

I have activated Roaming via 150 and am a monthly bill payer (Uk)

Re: Cannot activate travel pass add on in Ghana

infinitywaiter — Sun, 31 Mar 2024 15:35:03 GMT

Have you activated it by texting Travel?

https://ee.co.uk/mobile/international/travel-data-pass#countrylist

Re: Cannot activate travel pass add on in Ghana

infinitywaiter — Sun, 31 Mar 2024 15:52:35 GMT

Have you texted Travel to activate the travel data pass?

https://ee.co.uk/mobile/international/travel-data-pass

Who can buy the data travel pass?
It's available to anyone on an EE Pay Monthly handset or SIM Only plan, just text TRAVEL to 150 before you go or while you’re abroad.

Travel Data Pass isn’t currently available to customers on Mobile Broadband and Mobile WiFi plans.

Re: Cannot activate travel pass add on in Ghana

Northerner — Sun, 31 Mar 2024 17:27:32 GMT

Hi @Uz3

The travel data pass is for data not calls as the name suggests. The cost of calls and add-ons can be found here:

https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/ghana

You also need to check for any spend cap via your EE app.

Thanks

Re: Cannot activate travel pass add on in Ghana

bristolian — Sun, 31 Mar 2024 19:59:48 GMT

@Uz3 wrote:

I have activated Roaming via 150 and am a monthly bill payer (Uk)

Can you be specific on how you have "activated roaming via 150"? Billing add-ons are irrelevant here - did you text ROAMING to 150 from the UK, and receive a confirmation text? Does your phone show a connection to any local networks in Ghana?

Mobile coverage is needed to make & receive calls, send & receive texts or use mobile data. If roaming is not enabled, it will cause a lack of coverage.