topic Re: Re: Using phone in united Arab Emirates in Mobile Services

Re: Using phone in united Arab Emirates

Tawfeek — Sat, 30 Mar 2024 17:18:08 GMT

Hey I have that exact issue I'm in the uae but I can receive or send texts especially verification messages.

I pay monthly is there a work around

Re: Re: Using phone in united Arab Emirates

bristolian — Sat, 30 Mar 2024 17:30:46 GMT

@Tawfeek wrote:

Hey I have that exact issue I'm in the uae but I can receive or send texts especially verification messages.

Can you clarify what issue you have? Clarity on your symptoms would be useful.

Does your phone show a local network connection?

Re: Re: Using phone in united Arab Emirates

XRaySpeX — Sat, 30 Mar 2024 17:56:05 GMT

@Tawfeek : You can send and receive texts but what can't you do there? Just what is the issue that you need help with?

Re: Re: Using phone in united Arab Emirates

Tawfeek — Sat, 30 Mar 2024 18:40:53 GMT

Im currently in the UAE i am unable to receive TEXTS and Calls here, what is the solution for this as I need my code for verification .

Re: Re: Using phone in united Arab Emirates

bristolian — Sat, 30 Mar 2024 19:02:55 GMT

As asked previously - does your phone show a local network connection? Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.