topic Re: How to activate phone in Australia in Mobile Services

How to activate phone in Australia

ClaireK39 — Thu, 28 Mar 2024 19:01:46 GMT

Hi,

My phone is showing SOS only since arriving in Australia, yet I activated roaming before I left the UK.

I can’t contact EE as I can’t make phone calls or texts!

Thanks

Re: How to activate phone in Australia

XRaySpeX — Thu, 28 Mar 2024 19:06:44 GMT

In what way did you activate roaming?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: How to activate phone in Australia

ClaireK39 — Thu, 28 Mar 2024 19:47:03 GMT

Thank you so much for your quick response and advice. The Skype and freephone number tip was super helpful. I called EE, apparently the incorrect roaming had been set up, even though I set up via 150 and selected Aus before we left.

I also had to manually select a network, as you suggested. Vodafone didn’t work but Telstra did work.

Thanks again!

Re: How to activate phone in Australia

XRaySpeX — Thu, 28 Mar 2024 19:48:58 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.