topic Re: Issues using my phone in the UAE in Mobile Services

Issues using my phone in the UAE

Scottymatt — Wed, 27 Mar 2024 03:14:50 GMT

Hi I’m currently on holiday in the UAE. As part of my mobile phone package I have the roaming add on. Normally I have no issues when travelling abroad but so far ive been unable to use my phone at all. The only way I can access is via the wifi and even then it’s not allowing me to make wifi calls.
I’ve been unable to get hold of EE at all for their help.

Re: Issues using my phone in the UAE

XRaySpeX — Wed, 27 Mar 2024 04:17:11 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Issues using my phone in the UAE

Scottymatt — Wed, 27 Mar 2024 04:41:43 GMT

I’ve done all of the above with no joy.

Sent from my iPhone

Re: Issues using my phone in the UAE

Leanne_T — Wed, 27 Mar 2024 07:34:50 GMT

Hi @Scottymatt

Thanks for coming to the community.

Please try calling us after 8am UK time and the team will get the account looked into to get this sorted for you.

Leanne.

Re: Issues using my phone in the UAE

StephenMcK08 — Wed, 27 Mar 2024 08:48:58 GMT

he hasn't got a working phone!!!

how can we call you??

Re: Issues using my phone in the UAE

StephenMcK08 — Wed, 27 Mar 2024 08:52:57 GMT

I am in KSA and cannot phone the UK using my phone. I have tried everything. I do not know what more I can do.

Should it really be this difficult in 2024 for a bill-paying adult to make the conscious decision to make phone calls that they will pay for?

Seems a change of provider for my families four accounts I pay is on the way.

Re: Issues using my phone in the UAE

Leanne_T — Wed, 27 Mar 2024 09:53:59 GMT

Hi @StephenMcK08

Thanks for coming here.

The call would need to be from any other phone or third party calling app such as Skype advised by @XRaySpeX.

Did you text ROAMING to 150 to check roaming was set up on your account before travelling?

Have you tried manually searching for an available network?

Leanne 🙂