topic Re: Re: Unable to make calls from abroad in Mobile Services

Re: Unable to make calls from abroad

TerryCA — Sat, 23 Mar 2024 16:39:57 GMT

I've come to the conclusion this is all an ee scam.

Twice I've paid for Roaming - twice its failed

I've followed every suggestion and nothing works

Re: Re: Unable to make calls from abroad

TerryCA — Sat, 23 Mar 2024 16:33:23 GMT

Once again after paying for Roaming Pass I cannot get my phone calls to connect in USA

Yes I have a USA provider

Yes I have Roaming Pass confirmed

Yes my internet works on Roaming Pass

No I cannot make a call

I have tried everything on this community - NOTHING WORKS

Yey my old phone (Samsung) worked EVERY TIME

Re: Re: Unable to make calls from abroad

TerryCA — Sat, 23 Mar 2024 16:49:04 GMT

Waste of time if your phone call wont connect!

Re: Re: Unable to make calls from abroad

bristolian — Sat, 23 Mar 2024 18:33:23 GMT

You've posted 3 times across different threads, but in the absence of an explanation for your issue I assume it's "I've gone abroad and my phone isn't working". On that basis, the standard advice applies

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks and is free.

On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: Re: Unable to make calls from abroad

XRaySpeX — Sat, 23 Mar 2024 23:31:07 GMT

@TerryCA : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Re: Unable to make calls from abroad

TAD80 — Thu, 26 Sep 2024 22:45:49 GMT

Hi there,

I'm currently in the USA with a roaming abroad add on and the standard networks won't work. I can make calls on WhatsApp and check emails, but no standard phone calls to numbers in the USA. I've been on the line with over a dozen different EE tech support people every time I get cut off and sent back to another person. No one can figure out the issue. Yes I've selected networks manually, yes I have no billing cap, I've reset my network settings, etc etc. Anyone have any ideas on how to fix this.

Re: Re: Unable to make calls from abroad

XRaySpeX — Thu, 26 Sep 2024 22:53:20 GMT

@TAD80 : Just read the post above yours.

Re: Re: Unable to make calls from abroad

TAD80 — Thu, 26 Sep 2024 23:05:39 GMT

I’ll try calling yet again once they open. It’s taken many tech people and many many hours of my life to figure this out. They’ve tried all options and nothing is working. Huge pain.

Re: Re: Unable to make calls from abroad

Leanne_T — Fri, 27 Sep 2024 06:53:18 GMT

Morning @TAD80

I am sorry you experiencing problems making calls in USA.

Can I just check, have you manually tried changing to a different network to see if you can make calls?

Did you text ROAMING to 150 before travelling?

Thanks 🙂

Leanne.

Re: Re: Unable to make calls from abroad

bristolian — Fri, 27 Sep 2024 07:08:14 GMT

Are you certain that you are using internet-based-services over a mobile network, and not WiFi?

Re: Re: Unable to make calls from abroad

TAD80 — Fri, 27 Sep 2024 15:29:15 GMT

yes

Re: Re: Unable to make calls from abroad

TAD80 — Fri, 27 Sep 2024 15:29:40 GMT

none of that works

Re: Re: Unable to make calls from abroad

Katie_B — Fri, 27 Sep 2024 16:20:02 GMT

Hi @TAD80.

Are you aware if our technical care team raised a ticket for this?

Can you send texts OK?

Have you been able to test your SIM in another device?

Katie