topic Re: We71 in Mobile Services

We71

We71 — Thu, 21 Mar 2024 07:08:32 GMT

Good morning, I come with this message to you from the telephone company EE that I am being greatly harmed by you and the inconvenience you have caused in my life because of your incompetence is irreparable I will seek my rights in court I will process you until the last resort you can be sure my last payment was made on March 1st supposedly the next one only on March 30th that was the agreement today and March 21st and you cut off all my services it won't stay that way for free No, I haven't been working since yesterday because of you, I depend on the phone to work and you cut off all my services. The damage you are causing me is incalculable. have a good time thank you

Re: We71

Katie_B — Thu, 21 Mar 2024 07:36:00 GMT

Good morning @We71.

I am sorry to hear this has happened.

I would love to see if we can look into this for you.

Do you currently have a payment plan in place for an outstanding balance?

Katie

Re: We71

Chris_B — Thu, 21 Mar 2024 07:41:22 GMT

@We71 You don’t get cut off for no reason,

Re: We71

We71 — Thu, 21 Mar 2024 07:42:44 GMT

As I said, the payment was made on March 4th, the next due date is only on the 30th and they have already cut off all my phone data

Re: We71

bristolian — Thu, 21 Mar 2024 08:02:44 GMT

@We71 wrote:

and they have already cut off all my phone data

In your first post you mentioned your network access had been suspended. In this post you mention data-specifically has been suspended (which is unusual at best), which implies voice calls & text messages are working OK?

Re: We71

Katie_B — Thu, 21 Mar 2024 08:14:00 GMT

Hi @We71.

Could you please confirm if there was payment plan in place or if there had recently been a late payment on your account that could have caused this?

Did you receive any notification?

Katie

Re: We71

We71 — Thu, 21 Mar 2024 08:32:55 GMT

Yes I d paying 04/03

Re: We71

We71 — Thu, 21 Mar 2024 08:35:10 GMT

everything was cut off messages, calls and internet

Re: We71

Katie_B — Thu, 21 Mar 2024 09:19:28 GMT

Our customer care team would need to look into this further for you @We71.

Do you have access to another phone? if yes, please call 07953 966 150.

Katie

Re: We71

We71 — Thu, 21 Mar 2024 12:03:30 GMT

Yes I can

Re: We71

Schockwave — Thu, 21 Mar 2024 12:18:53 GMT

@We71 , You can also ring customer service for free either using Skype or another phone and it will not cost you:

0800798586 or 08009566000

To me, that looks like you still have a balance left to pay, correct me if I am wrong, and that would be why you have been cut off until the balance is paid, unless you have a payment plan in place.

Please ring customer service on one of the numbers above and they can take a look for you.

Re: We71

We71 — Thu, 21 Mar 2024 12:30:56 GMT

Not work

Re: We71

Katie_B — Thu, 21 Mar 2024 13:01:58 GMT

What happens when you try call the number provided @We71?

Katie