topic Re: Re: Call going to voicemail on first attempt but rings immediately after in Mobile Services

Re: Call going to voicemail on first attempt but rings immediately after

3weedogs — Wed, 20 Mar 2024 10:12:33 GMT

My wife and I are both on EE and having the same issue, making and receiving calls and irrespective of where we are, not just at home and to and from mobiles and landlines. She is on an iPhone and I am on a Pixel. It is frustrating but manageable for outgoing calls, you just make a second call. When you receive a business call though it is often impossible to get back to the correct person.

Re: Re: Call going to voicemail on first attempt but rings immediately after

bristolian — Wed, 20 Mar 2024 11:19:55 GMT

Are you able to use mobile data whilst on a call?

Re: Re: Call going to voicemail on first attempt but rings immediately after

3weedogs — Wed, 20 Mar 2024 11:23:56 GMT

I don't think I understand your question. If I am on a call I am not trying to use mobile data. Have I got the wrong end of the stick?

Re: Re: Call going to voicemail on first attempt but rings immediately after

bristolian — Wed, 20 Mar 2024 11:36:20 GMT

Mobile data is indeed different to a voice call. I'm asking whether you're able to use the two services simultaneously.

If you're not sure, please try.

Re: Re: Call going to voicemail on first attempt but rings immediately after

3weedogs — Wed, 20 Mar 2024 11:40:35 GMT

OK, just tried and it worked OK. I was able to access the BBC site as normal.

Re: Re: Call going to voicemail on first attempt but rings immediately after

bristolian — Wed, 20 Mar 2024 12:47:06 GMT

That proves that you're using VoLTE, which is the tech underpinning 4G-calling. This should eliminate some issues with 2G fallback.

If all calls are going directly to voicemail, it usually suggests a DND or unconditional divert has been set. If some are, it would suggest a location-specific issue or a device-problem.

Testing in different locations would give good indicators which one applies.

Re: Re: Call going to voicemail on first attempt but rings immediately after

3weedogs — Wed, 20 Mar 2024 13:04:26 GMT

I understand some of that I think. If it happens everywhere it is probably a device issue and if it is only one place it is network. It is strange that it happens for myself and my wife in different locations suggesting we have the same issue on both phones occurring simultaneously. I am coincidentally getting a new phone this weekend so that may clarify if it is a device issue for me.